Frequently Asked Questions
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| Order Status |
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How can I check on the status of my order?
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What if I forget my order number?
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Am I notified if something on my order is not available, being cancelled, being shipped, being processed separately from the rest of the order?
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How can I check the delivery status on my order?
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How long does Capital Office Supply keep my order status history?
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| Orders |
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How do I use my order number when I place an order?
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What methods of payment does Capital Office Supply accept?
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Can I get better pricing if I order large quantities?
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Can I order items to be shipped to a different location?
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Can I add or delete items once an order has been placed?
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How do I cancel an order?
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How will I know if Capital Office Supply has received my order?
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Does the online catalog have the same selection as the hard copy catalog?
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| Delivery |
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What is the delivery policy?
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Can I pay the driver for my order?
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How can I check on the delivery status of an order?
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What are the delivery hours?
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Does Capital Office Supply provide rush delivery and is there a charge?
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| Returns |
Return Policy
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How do I return something I’ve ordered via the Internet?
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When the driver comes with my new order, can I give him items I want to return? Do I have to package the items?
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When will my return be picked up?
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What is the physical location of Capital Office Supply?
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Does Capital Office Supply provide rush delivery and is there a charge?
Capital Office Supply is located in the Lemon Creek area in Juneau. The address is 5312 Commercial Boulevard.
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Can I purchase an item or return an item to the physical location?
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| Web Site |
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Who do I contract if I encounter a problem using the web site?
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If the web site is down – what happens to my order?
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What do I do if I forget my password?
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| Your Capital Office Supply Account |
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How do we add or delete account users and authorized purchasers on the account?
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Does each user get a customer number?
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How do I sign up for email offers?
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How do I sign up for a catalog?
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| Top 3 Help Questions |
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Can I make changes to my order?
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What if I’m having problems using the site?
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What to do if I lose my password or customer number?
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